E-commerce
E-commerce Call Center Services
The internet provides retail and e-commerce business with an ever-expanding customer base and business growth opportunity. But with an expanding business, and a service provided around the clock, support bandwidth becomes a concern. Appletree’s retail answering services and e-commerce call center services can:
Provide your customers with live representatives to answer questions
Help process orders or view records like shipment tracking and order history to guide callers
Support the sales process and verify membership status and benefits
Compile valuable call data to help drive important business decisions
Take the first step to improve customer support, and capturing more revenue
In consumer-driven markets, availability, price and service drive purchasing decisions. Appletree can be your strategic partner in customer support 24/7, delivering exceptional experiences through every customer interaction. Let Appletree manage your customer communication needs, whether answering the phone lines consistently representing your brand with the highest standards, acting as a virtual receptionist dedicated to supporting the sales process and addressing questions and concerns, or capturing revenue through e-commerce transactions and delivering outstanding service if processing returns. Click here to learn more about our Services & Solutions.