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“Appletree is very efficient, professional, and they always stay ahead of the industry with regards to technology and what they can offer their clients.”
Owner, William DelCampo Mechanical Services
“We use Appletree Answering Service to increase productivity. Because Appletree agents let us know who’s on the line, we can accept the call or have the agent take a message. This virtually eliminates needless interruptions and saves us a substantial amount of time.”
“We continue to be amazed at the competence and the performance of the Appletree team. Our customers are number one, and in our offices, there is nothing more important than catering to the customers every need. With Appletree Answering Service, we never have to worry that a customer will not be treated exactly as we would handle them. Their professionalism and efforts to accommodate every customer call are extravagant, and we can’t believe we ever worked without the Appletree team!”
CEO, Metro United Communications
“As an outsource supplier for SENOS PR, Appletree has excelled in reliable service, meeting the goals set forth in our company’s business plan, and exceeded the result for the growth of our women’s radiology practice. The numbers speak for themselves. They have been able to successfully manage the 24 hour, 7 days a week appointment scheduling program. We are truly pleased with the support given by Appletree and the professionalism of their staff.”
Operations Director, SENOS PR
“Diamond Phoenix Corp. is a manufacturing and systems integrator of automated storage and retrieval equipment. Since we provide our customers with telephone support 24/7, it is essential for us to have a dependable after-hours answering service to forward the support calls to our technicians so they can assist our customers. We are very pleased with Appletree and the service they provide to help us keep our customers happy. Thanks Appletree! Keep up the good work!”
Diamond Phoenix Corp.
“Most hospitals offer an “answering service” to doctors, which the hospital uses for a small fee. This service is merely in the event that someone is trying to reach the doctor for an emergency situation or if another doctor is trying to reach them. Basically they will take the call then page the doctor.
The value that your service brings to a practice is so much more: Around the clock patient appointment scheduling and complete patient customer service for all issues, the ability to fill a doctor’s schedule with new clients and a direct line of communication to the doctor (via email and/or phone) for all medical issues. Furthermore, this service allows a medical practice to expand the custom base and customer service department without paying a dedicated person to sit there 24/7 to accept all these calls. From a business standpoint, this translates into better customer service without having to add the business expense of salary, health care coverage, workman’s comp coverage, sick days, etc. Out of necessity, many doctors have to add multiple locations to increase the pull of patients in order to generate the same amount of revenue that they did years ago with just one office. Keeping overhead low has become the name of the game. Overstaff and you’re back to square one.
I think you guys are selling yourself short by marketing yourselves as an “answering service”. I’ve also received very positive feedback from the patients who have reached the your call center. I refer to you more with my clients as my off-site receptionists.”