Services & Solutions
Appletree Provides Customized Call Services and Communication Solutions for Your Business
Appletree Answers provides integrated, customized call services for businesses like yours. Our call handling solutions help your customer communications run seamlessly without the need for additional staff. Available 24/7/365 and powered by the best technology in the industry, our services are delivered by an incredible team of representatives. Our experienced customer service experts use compassion and commitment to drive revenue and profitability for your organization while improving customer satisfaction and enhancing the quality of life for you and your staff.
We serve companies of all shapes and sizes that have a critical need for customized communication with their customers and staff where time and accuracy is of the essence. Our call services can each be customized to your unique requirements, so don’t feel confined by the following service types. We’ve found that Answering Services, Virtual Receptionist Services, and Call Center Services all have a lot of overlap in their nature, but they also have some differentiators. Please explore our different service types below to learn more, or contact us to tell us about your requirements and we’ll guide you to an ideal service plan.
Our live telephone answering services feature an array of highly customizable communication solutions developed to serve as a live voice for your business after hours, on weekends or anytime someone calls and you want us to answer.
Benefits of Answering Services
Capture new business opportunities while significantly reducing the risk of competitor shopping due to a missed phone call.
Provide on-demand customer support through compassionate call handling experts trained to meet the customer needs as a seamless extension of your business.
Reduce staffing costs with 24/7 availability and customization of message delivery by phone, email, text, fax, pager or through a secure web-based portal.
Bilingual services to help your business expand your market potential.
An extension of your brand, our remote secretary service includes live receptionists that allow you to serve the needs of both prospects and current customers with equal professionalism. Call answering and message taking just like our answering services, but with additional options for call routing, appointment scheduling and more.
Benefits of Virtual Receptionist Services
An experienced receptionist to greet callers and portray a professional image of your business.
Take and dispatch messages 24/7 based on your business protocols, letting you manage how and when you receive communication.
Appointment scheduling and calendar management so you can focus on the most important tasks in front of you.
Live call transfers to ensure you receive the calls you need to keep your business running throughout the day.
CALL CENTER SERVICES
These unique customized call center solutions include pretty much anything you can think of when it comes to outsourcing your inbound calls to a third party. Want a 24/7 customer support solution? We can do that. Interested in order taking services? We’ve got you covered. Require a confidential employee reporting hotline? No problem. There are many types of call center solutions we can provide you. Just tell us what you’d like to accomplish!
Benefits of Call Center Services
Save substantially on operating costs by outsourcing call center functions to Appletree.
Improve business processes and streamline operations to make your entire organization run smoothly.
Enhance your customer service and brand reputation with professional support available 24/7/365.
Bilingual call center agents help your business expand your market potential.