Utility Providers
Utility Providers
Appletree call center and answering services for utility companies offers an affordable method for your business to be available to your customers 24/7/365.
Emergencies happen, anytime, anywhere. But doesn’t it seem that they usually pop up after the sun goes down? With our award winning call center agents available 24/7, we can provide service to your customers whenever the need arises. Whether you provide electricity, gas, sewer or water, Appletree can screen your calls, dispatch emergency technicians, gather information for immediate message delivery, and most importantly, answer your calls 24/7.
Appletree has a clear grasp on the dependency your customers have on utility services. There are two main call types within utility services; urgent and non-urgent calls. With over 25 year or experience providing answering services for utility companies, our team has the knowledge and custom scripting to assist in filtering those calls. We understand the importance of accurate messaging, dispatching those messages to the appropriate on-call resource and escalation.
A few examples of those call types are: Non-emergency calls:
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Hours of operation
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Billing inquiries
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Holiday exceptions
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Eco friendly precautions
Emergency calls:
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Gas leaks
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Pipes bursting
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Toxic environmental risks
Contact us today to learn more about how we can customize the ideal call center plan for your utility company.