Chicago Call Center. Nationwide Coverage, Local Presence
Located in Chicago, Illinois, a vibrant city full of diverse talent, the Chicago Appletree office offers a team of 80 plus highly-trained agents with 24/7/365 availability and more than 15 years experience in providing comprehensive call center solutions. Appletree Chicago is focused on providing seamless support to customers that require fully integrated customer service solutions. By offering dedicated or blended, scripted or modeled, and call center or answering service environments, customers receive the best customized interaction solution that technology and human interaction can offer.
From inbound call center services to appointment scheduling, and everything in-between, Appletree customers repeatedly rely on the Appletree Chicago call center office for excellence in customer service, cost-efficiency and cutting-edge technology. Appletree goes the extra mile to exceed customer expectations. This dedication, in addition to an employee-focused culture, shines through each Appletree interaction.
As technology advances at a rapid pace, we are continually fine-tuning our services to accommodate new lines of communication that were previously unavailable. Our complete line of services now offers the tools necessary to open every facet of communication, 24/7/365. We think you will agree that having a highly-trained, career-oriented representative answering your customer’s requests with “best of breed” technology builds and strengthens customer relationships.
Chicago’s site supports call center services that can be customized to meet any business need. Available 24 hours a day, Appletree’s call center agents can help your customers order products, make donations, schedule appointments, get important information about your products and services, and much more. Our advanced scripting platform and database management capabilities will provide your business with the tools you need to be successful.
Appletree Answering Service provides an integrated communications center that enhances business interaction through trusted, easy and personalized messaging solutions. Imagine the competitive edge your business will have when you have Appletree’s answering service and call center supporting your customers 24 hours a day.
“We use Appletree Answering Service to increase productivity. Because Appletree agents let us know who’s on the line, we can accept the call or have the agent take a message. This virtually eliminates needless interruptions and saves us a substantial amount of time.”
“Appletree is very efficient, professional, and they always stay ahead of the industry with regards to technology and what they can offer their clients.”
Owner, William DelCampo Mechanical Services
“We continue to be amazed at the competence and the performance of the Appletree team. Our customers are number one, and in our offices, there is nothing more important than catering to the customers every need. With Appletree Answering Service, we never have to worry that a customer will not be treated exactly as we would handle them. Their professionalism and efforts to accommodate every customer call are extravagant, and we can’t believe we ever worked without the Appletree team!”
CEO, Metro United Communications
“As an outsource supplier for SENOS PR, Appletree has excelled in reliable service, meeting the goals set forth in our company’s business plan, and exceeded the result for the growth of our women’s radiology practice. The numbers speak for themselves. They have been able to successfully manage the 24 hour, 7 days a week appointment scheduling program. We are truly pleased with the support given by Appletree and the professionalism of their staff.”
Operations Director, SENOS PR
“Diamond Phoenix Corp. is a manufacturing and systems integrator of automated storage and retrieval equipment. Since we provide our customers with telephone support 24/7, it is essential for us to have a dependable after-hours answering service to forward the support calls to our technicians so they can assist our customers. We are very pleased with Appletree and the service they provide to help us keep our customers happy. Thanks Appletree! Keep up the good work!”
Diamond Phoenix Corp.
Fones4All provides affordable phone service to low income households.
“Fones4All stroked a partnership agreement with Appletree Answering Service back in June of 2004 to handle our weekend and overflow call volume. From day one, Appletree has proven to be a professional, efficient and reliable call center. They not only take the time to understand the magnitude of your project, but they also take pride and ownership in managing the project. Their experience not only allows them to ask the right questions, but they are proactive in their approach to obtain information and ensure that their solution is accurate and precise. This has translated into a better close ratio for our company. Additionally, Appletree submits reports on a timely basis, so information can be analyzed and changes made to best fit our market’s dynamics. Fones4All is very pleased to have a partner in Appletree.”
“Thank you Appletree! We realized over $4,000 in profit using your service, as opposed to a loss in previous months. Our return on investment has settled where it should be and we thank you!”