Cincinnati Call Center. Nationwide Coverage, Local Presence
Appletree Answering Service Ohio has over 50 years of experience in the answering service industry. The Cincinnati, Ohio office is located downtown in “The Queen City”. The office has fantastic views and is within sight of both Paul Brown Stadium (home of the Cincinnati Bengals) and the Ohio River. Appletree Cincinnati provides 24/7 live inbound call center services.
Appletree’s Cincinnati site is a high touch, high quality extension of your business. With exemplary customer support capabilities, our professional agents have the ability to act as your company’s customer service department. Performing all customer support functions, our call center agents are highly trained on your specific account and have a goal of first call resolution. Appletree can provide this customer service support in a full time, overflow, or after hours capacity.
Appletree Answering Services in Cincinnati serves a wide range of industries and businesses. Appletree agents follow a script tailored to your particular company’s needs. No matter what industry you’re in, your business can be assured that Appletree’s smart and well-trained call center agents will speak with all callers and clients in a helpful and professional manner that represents you.
Cincinnati’s site supports call center services that can be customized to meet any business need. Available 24 hours a day, Appletree’s call center agents can help your customers order products, make donations, schedule appointments, get important information about your products and services, and much more. Our advanced scripting platform and database management capabilities will provide your business with the tools it needs to be successful.
Appletree Answering Service provides an integrated communications center that enhances business interaction through trusted, easy and personalized messaging solutions. Imagine the competitive edge your business will have when you have Appletree’s answering service and call centers supporting your customers 24 hours a day.
“We continue to be amazed at the competence and the performance of the Appletree team. Our customers are number one, and in our offices, there is nothing more important than catering to the customers every need. With Appletree Answering Service, we never have to worry that a customer will not be treated exactly as we would handle them. Their professionalism and efforts to accommodate every customer call are extravagant, and we can’t believe we ever worked without the Appletree team!”
CEO, Metro United Communications
“Appletree is very efficient, professional, and they always stay ahead of the industry with regards to technology and what they can offer their clients.”
Owner, William DelCampo Mechanical Services
“Diamond Phoenix Corp. is a manufacturing and systems integrator of automated storage and retrieval equipment. Since we provide our customers with telephone support 24/7, it is essential for us to have a dependable after-hours answering service to forward the support calls to our technicians so they can assist our customers. We are very pleased with Appletree and the service they provide to help us keep our customers happy. Thanks Appletree! Keep up the good work!”
Diamond Phoenix Corp.
Fones4All provides affordable phone service to low income households.
“Fones4All stroked a partnership agreement with Appletree Answering Service back in June of 2004 to handle our weekend and overflow call volume. From day one, Appletree has proven to be a professional, efficient and reliable call center. They not only take the time to understand the magnitude of your project, but they also take pride and ownership in managing the project. Their experience not only allows them to ask the right questions, but they are proactive in their approach to obtain information and ensure that their solution is accurate and precise. This has translated into a better close ratio for our company. Additionally, Appletree submits reports on a timely basis, so information can be analyzed and changes made to best fit our market’s dynamics. Fones4All is very pleased to have a partner in Appletree.”
“Appletree has provided a great return on investment. I am able to concentrate on all other aspects of the business, because Appletree takes care of our telephone orders. I am very satisfied with the service.”
“We have worked with Appletree from the time of our product launch in 2002 and have grown exponentially since then. The dedicated account team knows our product and its uses as if they were internal employees and the quality of each call continues to surpass my expectations. I’ve never felt a need to look elsewhere.”
Founder & CEO, SimplyThick
“We have been with Appletree for over twelve years and couldn’t be happier. We have confidence in their ability to get emergency calls to us rapidly and accurately. Our customers depend on us to be there when they need us, and thanks to Appletree, we have always been able to respond. They know our business so well that when we list a new phone number for an on call employee, they call to confirm. They are the best.”
In a diverse business market, impression management is key to developing a successful company. Grand Foods owes a great deal of success to Appletree Answering Service. Its contribution through prompt service, professional courtesy, and adapting to our eclectic customer base is immensely valuable.”
Thanks again Appletree we could not have done it without you.”