Portland Call Center. Nationwide Coverage, Local Presence
Appletree’s Portland Maine site resides at the end of the historic Old Port Area, in the building built for Star Matches back in 1870. At that time the building was considered perfectly fire proof with Brick Walls and Iron Doors. The third floor suite that Appletree resides in overlooks the Deep Shipping Channel of Portland Harbor and at any given time you can open a window to smell the fresh sea air, see Lobster Men pulling their traps, or see Oil Tankers making their way to offload at the Tanker Farm. Appletree’s Portland, Maine call center provides 24/7 live inbound call answering service.
Appletree’s Portland site is a high touch, high quality extension of your business. With exemplary customer support capabilities, our professional agents have the ability to act as your company’s customer service department. Performing all customer support functions, our call center agents are highly trained on your specific account and have a goal of first call resolution. Appletree can provide this customer service support in a full time, overflow, or after hours capacity.
Appletree Portland, Maine call center serves a wide range of industries and businesses. Appletree agents follow a script tailored to your particular company’s needs. No matter what industry you’re in, your business can be assured that Appletree’s smart and well-trained call center agents will speak with all callers and clients in a helpful and professional manner that represents you.
Portland’s site supports call center services that can be customized to meet any business need. Available 24 hours a day, Appletree’s call center agents can help your customers order products, make donations, schedule appointments, get important information about your products and services, and much more. Our advanced scripting platform and database management capabilities will provide your business with the tools it needs to be successful.
Appletree Answering Service provides an integrated communications center that enhances business interaction through trusted, easy and personalized messaging solutions. Imagine the competitive edge your business will have when you have Appletree’s answering service and call center supporting your customers 24 hours a day.
“As an outsource supplier for SENOS PR, Appletree has excelled in reliable service, meeting the goals set forth in our company’s business plan, and exceeded the result for the growth of our women’s radiology practice. The numbers speak for themselves. They have been able to successfully manage the 24 hour, 7 days a week appointment scheduling program. We are truly pleased with the support given by Appletree and the professionalism of their staff.”
Operations Director, SENOS PR
“Diamond Phoenix Corp. is a manufacturing and systems integrator of automated storage and retrieval equipment. Since we provide our customers with telephone support 24/7, it is essential for us to have a dependable after-hours answering service to forward the support calls to our technicians so they can assist our customers. We are very pleased with Appletree and the service they provide to help us keep our customers happy. Thanks Appletree! Keep up the good work!”
Diamond Phoenix Corp.
“We have worked with Appletree from the time of our product launch in 2002 and have grown exponentially since then. The dedicated account team knows our product and its uses as if they were internal employees and the quality of each call continues to surpass my expectations. I’ve never felt a need to look elsewhere.”
Founder & CEO, SimplyThick
“Providing warranty service for a plumbing company is a 24/7 job. While I respond to the calls during regular hours, I heavily depend on Appletree for our weekend and after hour calls. For the last 5 years, they’ve been reliable and quickly responsive with our plumbing and HVAC issues. The staff at Appletree are very professional and treat our customers with care and compassion. They even email me a daily call log every morning to ensure that no call is missed. I would highly recommend Appletree to any company in need of an after hour call center.”
Warranty Manager, Bianchi Plumbing
“A reliable answering service is a vital necessity to my law practice. I wanted my clients greeted warmly and professionally. I then wanted the messages conveyed to me as soon as humanly possible. I interviewed numerous services before deciding upon Appletree Answering Service.
Now, 5 years later, I am still pleased with the level of service I receive. Employees have always handled my account with the highest level of professionalism. If I was displeased with an outcome, they quickly remedied the matter to my satisfaction.
I would recommend Appletree Answering Service to any serious minded business. I have always felt that their level of service is rare and commendable.”
Attorney at Law, Louder Law Group
“At Marriott ExecuStay, being available to our guests 24/7 is critical. Appletree Answers is a trusted vendor whose staff answers our phones when our offices are closed. They provide a crucial customer service touch point by connecting our guests with urgent, after hour needs to our on-call staff who can respond to these requests.”
General Manager, Marriott ExecuStay Western Hub Office
To Appletree Staff,
I would like to thank the Dispatchers and Supervisors. I appreciate all of you. I could not have organized my ride a longs and spot checks with my staff over the past two weeks without your help. I know you often hear complaints, but seldom are complimented on a job well done. Well, now I am.
Thank you, thank you, and thank you for all your help. You guys rock!
Portia Summers, L.V.N.
Director of Field Operations, California Forensic Phlebotomy
“In order to achieve this high standard of service, I-CARE, Inc. has partnered with Appletree Answering Service since December of 2006. Appletree increases their ability to inform their staff expeditiously of important patient issues after work hours. “Appletree has been an asset to our company; allowing quick and informed responses to our patient’s needs on a 24 hour basis.”