San Juan Call Center. Nationwide Coverage, Local Presence
Appletree’s San Juan, Puerto Rico site is located in the center of San Juan’s business district’s Centennial Towers. Also known as Teleconteste de Puerto Rico, they have a long standing traditional business. Founded in 1956, this state of the art call center has more than 50 years of answering service experience in Puerto Rico.
Offering full Spanish and English bilingual services, Appletree’s San Juan location is ideal for companies with Spanish speaking customers and bilingual needs. Servicing all industries throughout the region, Appletree San Juan can act as an extension of your business through our Virtual Receptionist. Virtual Receptionist will help your business succeed by professionally answering your calls, scheduling appointments, and providing your customers with the same care they have come to expect from you. Appletree’s live call center agents can perform the duties of a traditional secretary in both Spanish and English, with the added benefit of being available 24/7.
Servicing the bilingual marketplace, Appletree San Juan also offers excellent lead capture and qualification services. Our professionally trained agents are available 24/7 to turn your ad responses into valuable leads. We can coordinate appointment scheduling, demo setting, and set up consultations. When it comes to successful lead generation phone answering, it’s critical that your callers are treated to friendly, courteous service whenever they choose to respond.
Appletree is located in the same building as Centennial, Puerto Rico’s largest phone service provider. Being housed in the same facility as Centennial is a great advantage in terms of technology redundancy and capacity for supporting a 24/7 operation, 365 days a year. This includes a disaster recovery plan, generator and battery backups, and electricity tied directly into Centennial, the #1 telephone company on the island.
Appletree San Juan’s telephone answering service and call center solutions gives your business an edge by answering calls 24 hours a day. If you are looking for a professional and bilingual answering service to answer and direct calls for your business, Appletree Answering Service offers the highest commitment to customer care.
“Diamond Phoenix Corp. is a manufacturing and systems integrator of automated storage and retrieval equipment. Since we provide our customers with telephone support 24/7, it is essential for us to have a dependable after-hours answering service to forward the support calls to our technicians so they can assist our customers. We are very pleased with Appletree and the service they provide to help us keep our customers happy. Thanks Appletree! Keep up the good work!”
Diamond Phoenix Corp.
“We continue to be amazed at the competence and the performance of the Appletree team. Our customers are number one, and in our offices, there is nothing more important than catering to the customers every need. With Appletree Answering Service, we never have to worry that a customer will not be treated exactly as we would handle them. Their professionalism and efforts to accommodate every customer call are extravagant, and we can’t believe we ever worked without the Appletree team!”
CEO, Metro United Communications
“On behalf of the City of Wilmington and, particularly, my Office Of Cultural Affairs, I would like to thank Appletree for three years of fine service.
The success of Theature N at Nemours, the DuPont Clifford Brown Jazz Festival, the Riverfront Blues Festival and First Night Wilmington can be attributed in part to the role your staff played in taking orders for our patrons over the phone.
I would also like to mention that your staff has, at all times, been courteous, friendly and helpful to the people that call. Most people that call do not realize that they are speaking to an answering service, so the level of professionalism of your staff reflects well on the City of Wilmington.”
James M. Baker
“I just love what you are doing, your Answering Service staff is great. I would like very much to give your office a Pizza Lunch. I have no idea of where to have pizza delivered to your staff in Florida. Personally, I love thin crust; Pizza Hut works for me, unless staff goes for another brand. That’s it then, and I reserve the right to repeat this every two weeks, as may be needed. Your staff is Awesome, and I hope most of your clients reward you for your hard work, as I shall, since there is more to picking up a phone call, than just taking a call.”
“I love the unseen support staff – my Apple Tree Answering Service – who man the Front Lines, in my service to others. They are the backbone of this industry!”
“AppleTree Answers is Great!!!”
“We have been with Appletree for over twelve years and couldn’t be happier. We have confidence in their ability to get emergency calls to us rapidly and accurately. Our customers depend on us to be there when they need us, and thanks to Appletree, we have always been able to respond. They know our business so well that when we list a new phone number for an on call employee, they call to confirm. They are the best.”
In a diverse business market, impression management is key to developing a successful company. Grand Foods owes a great deal of success to Appletree Answering Service. Its contribution through prompt service, professional courtesy, and adapting to our eclectic customer base is immensely valuable.”
Thanks again Appletree we could not have done it without you.”
Director of Marketing, Grand Foods
“I have been affiliated with this family of companies (Appletree) for 30 years and have always found them to have an extremely reliable service and the most technologically advanced equipment.”
President, Advanced Solar Film
“A reliable answering service is a vital necessity to my law practice. I wanted my clients greeted warmly and professionally. I then wanted the messages conveyed to me as soon as humanly possible. I interviewed numerous services before deciding upon Appletree Answering Service.
Now, 5 years later, I am still pleased with the level of service I receive. Employees have always handled my account with the highest level of professionalism. If I was displeased with an outcome, they quickly remedied the matter to my satisfaction.
I would recommend Appletree Answering Service to any serious minded business. I have always felt that their level of service is rare and commendable.”